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How do I know if I'm using battery power or grid power? How should I interpret the Base App “status” bar with “power source”, “battery charge”, and “estimated backup time”? Can I run off of the battery when the grid is available?

Updated over a week ago

In your Base App, there are visualizations to see your current power source and estimated backup time based on the amount of energy that you are using.

You’ll also receive push notifications during outages—but you can confirm you're in a grid outage if your mobile app displays "Grid Down" and a red bar going from the electric pole to the battery system. It will also say "Backup active: your home is protected"

  • Power Source – Indicates the primary source powering your home over the past few minutes. Even if grid power is available, your battery may still be the main power source.

  • Estimated Backup Time – Displays how long your battery is expected to power your home during an outage. The mobile app also shows if you reduced your energy usage, how much backup time you will have. Learn more about how this is calculated here.

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