CoServ x Base Power Partnership
CoServ Partnership FAQs
Who is my energy provider?
If you receive your monthly energy bill and service from CoServ, you will continue to do so with the installation of a Base battery.
Does my energy provider change when I get a Base battery?
No. Your energy provider does not change when you get a Base battery. If you see language about energy provider services on Base’s website, this is because Base also serves members in competitive (deregulated) service areas of Texas. If you live in a competitive area, your zip code will return plans here.
Will I see an impact on my monthly energy bill from CoServ?
You will only be billed for energy that your home consumes, just like you were before your Base Battery was installed. Any energy consumed by your Base battery that your home does not consume will be credited back to you on your monthly energy bill from CoServ (referred to as the Reliability Plus Participation Credit). Base advises members to reach out to CoServ directly with specific questions related to energy bills.
What happens if I do not want to pay for recharging the battery after an event?
Members are not responsible for any battery activity that their home did not use. Batteries must recharge in order to stay operational. The battery can only backup your home if it continuously recharges from the electric grid.
How does grid-balancing work during an outage?
During an outage, the batteries automatically detect the loss of grid voltage and immediately disconnect your house from the grid. At that point, the battery supplies energy exclusively to your home—you are legally entitled to this energy, and our batteries will never discharge to the grid during an outage. Once the outage is over, your battery seamlessly reconnects your house to the grid and resumes normal operation.
Is there a way for members to see exactly how many kWh I am paying each month to recharge the batteries?
If the battery energy ends up being consumed by your home, then you will be responsible for paying for it just like you would if you consumed energy from the grid. In your Base member app, you can navigate to the following page to see your home consumption, including a breakout by source of power (i.e., grid, battery, solar).