Farmers FAQ
Farmers Partnership FAQs
Who is my energy provider?
If you receive your monthly energy bill and service from Farmers, you will continue to do so with the installation of a Base battery.
Does my energy provider change when I get a Base battery?
No. Your energy provider does not change when you get a Base battery. If you see language about energy provider services on Base’s website, this is because Base also serves customers in competitive (deregulated) service areas of Texas. If you live in a competitive area, your zip code will return plans here.
Will I see an impact on my monthly energy bill from Farmers?
No. You will only be billed for energy that your home consumes, just like you were before your Base battery was installed. Energy consumed by your property is still measured in full by your meter, and your monthly bill is calculated the same way as before. Your battery sits in front of your electric meter, rather than behind it like most residential storage systems. Therefore, any battery activity will not impact your home since it does not pass through the utility billing meter. Base advises members to reach out to Farmers directly with specific questions related to energy bills.
What happens if I do not want to pay for recharging the battery after an event?
Members are not responsible for any battery activity that their home did not use. Batteries must recharge in order to stay operational. The battery can only backup your home if it continuously recharges from the electric grid.
How does grid-balancing work during an outage?
During an outage, the batteries automatically detect the loss of grid voltage and immediately disconnect your house from the grid. At that point, the battery supplies energy exclusively to your home—you are legally entitled to this energy, and our batteries will never discharge to the grid during an outage. Once the outage is over, your battery seamlessly reconnects your house to the grid and resumes normal operation.
Is there a way for members to see exactly how many kWh I am paying each month to recharge the batteries?
If the battery energy ends up being consumed by your home, then you will be responsible for paying for it just like you would if you consumed energy from the grid. In your Base member app, you can navigate to the following page to see your home consumption, including a breakout by source of power (i.e., grid, battery, solar).