The Base team handles everything on installation day. You just need to be reachable by text in case we need to contact you. You don’t need to be home unless your main breaker box is in your garage or you want to request a specific battery placement.
Managing Delays and Scheduling
Installations typically occur within a few weeks after signing up, although factors such as inventory availability and administrative requirements, like utility registration, can sometimes cause delays. Base Power ensures any updates or changes to the schedule are communicated promptly through direct notifications.
Installation is an all-day process, starting as early as 8 a.m. and finishing as late as 6 p.m. Here’s what to expect:
Material drop-off: Our team will drop off a pallet of materials in advance.
Crew arrival: The installation crew will arrive between 8 a.m. and 10 a.m.
Power disconnection: Prepare for a 1-3 hour window when power to your home will be temporarily turned off. This happens while we reconfigure your wiring to enable backup functionality.
Cleanup: Base’s team will return later that day or the next morning to collect any leftover equipment and boxes.
Note: If there is inclement weather on the day of install, our scheduling team will reach out to propose a new date that is within 10 business days.
After the installation, please download the Base Power Mobile application using Google Play Store of the Apple App Store and input your Wi-Fi network name and password.
Additionally, you can log on to account.basepowercompany.com to track updates about your installation status.
You can expect to see your battery system fully connected in the Base Power app within 24-48 hours of installation. If you see that your system is in maintenance mode, that means that our service team will visit your home in the next 10 business days to ensure your system is working as expected.