How does activating service with Base work?
Here's an overview of the process:
After we receive your authorization, we will submit your switch request to ComEd.
We will send you confirmation when ComEd approves your switch. ComEd will also send you confirmation of the pending switch.
Your confirmed service start date will be dependent on your battery installation date and your meter read cycle. We will notify you as soon as we have a confirmed start date. It will typically be on the next billing cycle after battery installation.
Until your Base service starts, ComEd remains your electricity supplier.
Once your Base service starts, your monthly energy bill will still come from ComEd - it’ll just have your new Base supply rate as a line item.
Activating Base in Illinois involves six (6) agreements* that work together:
Energy Service Agreement (ESA) - your supply agreement with Base Retail, LLC
Uniform Disclosure Statement (UDS) - a one-page summary of your rate, your right to cancel, and how to reach us
Battery Services Agreement (BSA) - your battery service terms
Net Metering Addendum - how credits work on your bill
Automatic Contract Renewal Notice - what happens at the end of your 24-month term
Letter of Authorization, Supplier Switch - your permission for us to switch your service
Letter of Authorization, Interval Data - your permission for us to access your usage data from ComEd
*These summaries are (1) provided for convenience purposes only and (2) do not describe the full contents of the agreement and (3) that the user agrees they have read and agree to the terms of the agreements themselves.