Energy service: Illinois
Billing and payments, activation, plan information
What does Base supply and how does it differ from ComEd?
Base Retail, LLC (an affiliate of Base Power) supplies your electricity as an Alternative Retail Energy Supplier (ARES), with ComEd maintaining distri...
If I have a complaint, what are my rights?
If you are raising a complaint to our team, you have the right to receive our response to your complaint in writing. Base will respond to your complai...
What does it mean if my energy supply charges went to zero?
A negative balance on your Base supply means your credits exceeded your energy supply charges for that billing period. This can happen when Base uses ...
What are utility delivery charges? Why do I see both Base and ComEd charges on my bill?
ComEd performs two roles: it delivers electricity to your home through its grid infrastructure, and it sends you one consolidated monthly bill. What y...
How am I billed for energy supply?
Your energy bill comes from ComEd — not directly from Base. ComEd consolidates all charges into a single monthly statement. Here's what you'll see: Ba...
How is Base different from other energy suppliers?
How is Base different from other energy suppliers in Illinois? Base is Illinois's only Alternative Retail Energy Supplier (ARES) that provides members...
What are Base's current and historical energy supply rates?
Base Retail Product Offerings Commonwealth Edison (ComEd) service territory | Illinois The table below shows the highest and lowest time-of-use suppl...
How does activating service with Base work?
Here's an overview of the process: After we receive your authorization, we will submit your switch request to ComEd. We will send you confirmation whe...