Energy service: Illinois
Billing and payments, activation, plan information
What are the terms and conditions of the Founding Member promotion?
Offer available as of 6/15/2026 What is the offer? $95 one-time battery installation fee (regularly $295), plus a discount on electricity supply char...
What are Base's current and historical energy supply rates?
Base Illinois Price History for the Life of Product Commonwealth Edison (ComEd) service territory | Illinois The table below shows the highest and lo...
How is Base different from other energy suppliers?
How is Base different from other energy suppliers in Illinois? Base is Illinois's only Alternative Retail Energy Supplier (ARES) that provides members...
What does Base supply and how does it differ from ComEd?
Base Retail, LLC (an affiliate of Base Power) supplies your electricity as an Alternative Retail Energy Supplier (ARES), with ComEd maintaining distri...
What are utility delivery charges? Why do I see both Base and ComEd charges on my bill?
ComEd does two things: delivers electricity to your home, and sends you one monthly bill with all charges consolidated . What you'll see on your ComEd...
How am I billed for energy supply?
Your energy bill comes from ComEd — not directly from Base. ComEd consolidates all charges into a single monthly statement. Here's what you'll see: Ba...
If I have a complaint, what are my rights?
If you raise a complaint with our team, you have the right to a written response . Base will respond to your complaint as soon as possible, typically ...
What does it mean if my energy supply charges went to zero?
A negative balance means your credits exceeded your supply charges for the month. This usually happens when Base dispatches your battery frequently to...
How does activating service with Base work?
Here's an overview of the process: After we receive your authorization, we will submit your switch request to ComEd. We will send you confirmation whe...