Rescheduling
If you reschedule your battery installation more than 3 days before the scheduled installation date, no fee applies. We'll happily reschedule your installation at no cost.
If you reschedule your battery installation within 3 days of the scheduled installation date, a $200 trip charge applies for us to move and re-deliver your battery materials.
Canceling
If you cancel your battery installation prior to your Permit being submitted, no fee applies and you will receive a full refund of your deposit.
If you cancel your battery installation after your Permit is submitted and 3+ days before the scheduled installation date, you will not receive a refund of your deposit.
If you cancel your battery installation within 3 days of the scheduled installation date, a cancellation fee applies as outlined in your battery agreement. The cancellation fee is typically $500 but can range between $250-$1000 depending on your agreement.