Agreements and policies
Terms & services
14 articles
Do I enter into any contracts or agreements with Base? What happens if I move or cancel?
Where can I see Base’s Electricity Facts Labels (EFLs)?
Who owns and operates the battery?
Does Base back up life-critical medical devices?
Why is the battery charge percentage low if there's no outage? What is the 20% minimum state of charge?
What happens if the battery gets damaged or breaks? Do I have to pay?
What is an Interconnection Agreement (IA)? Why does Base need my previous IA ? How can I locate it?
What are the Interconnection Agreement (IA) and Tariff Agreement (TA), and why do utilities require members to sign them?
How do I transfer my Base battery and energy service to a new homeowner if I am selling my home?
What are my options when my Base electricity plan is up for renewal? What happens if I don’t renew my plan before it expires?
I'm a Base member and I have a renter. How do I transfer energy service to them?
What are my responsibilities as a Landlord with Base Power?
I'm a renter moving into a home with Base Power. What do I need to do?
What if I need to cancel or reschedule my battery installation?