Energy service: Texas
Billing and payments, activation, plan information
Billing and payments
How and when do I pay my energy bill? Does Base offer auto-pay? When will I receive my first electricity bill?
Base notifies you by email when your bill is due. All members are on autopay and paperless billing — there's no option to opt out of autopay or change...
How do I get reimbursed for the early termination fee from my current provider? Do I need to cancel service with my current provider?
Base will cover up to $250 of your early cancellation fees if you're getting a battery and $150 if not. This reimbursement program aims to assist cust...
Where can I find my bills and billing history?
The best place to find your energy billing and payment information is on your Base member dashboard at account.basepowercompany.com. After logging in ...
How do I interpret the meter readings at the bottom of my bill? Why are there two meters listed?
Generation Meter Reading: The amount of energy you sent back to the grid. This includes energy from your battery discharging to the grid and any exces...
What are the components of my energy bill?
Energy Charges: Energy charges are calculated from your metered usage multiplied by Base's flat rate. While this line item includes energy you used pl...
What are utility delivery charges? Why is my "all-in" price different than my energy rate?
Utility delivery charges are standard fees imposed by Transmission & Distribution Service Providers (TDSP) such as Oncor or CenterPoint for delivering...
Why is my energy usage high? How can I reduce my energy usage?
Energy usage comes down to two things: what appliances you're running, and the weather. Large appliances — A/C, heaters, refrigerators, washer/dryers ...
What does it mean if my energy bill went negative?
A negative energy bill means you've accumulated more credits than charges, and the extra balance rolls over to the next month. For Base customers, thi...
How much does Base charge for energy?
You can see Base's latest plans and Electricity Facts Labels (EFLs) here . Base offers affordable pricing and reliable backup power. Since revenue...
I received a 'Base Power Bill Payment Problem' email – what does this mean?
Base was unable to charge the payment method on file due to an issue with your payment method. Examples include card expiration or insufficient funds....
What do the bill statuses on my Base Dashboard mean?
Paid – This bill was paid successfully. No payment due — This bill had a negative or <$0.50 balance, therefore no payment is due. If your bill is ne...
How does activating service with Base work?
To activate your energy service with Base, please visit account.basepowercompany.com to submit your activation form. Electricity service will begin ...
Where can I see Base's Electricity Facts Labels (EFLs)?
An Electricity Facts Label (EFL) is a standardized document required by the Public Utility Commission of Texas (PUCT) for all retail electricity pro...
How is Base different from other Retail Energy Providers?
Base Power Company is the only retail energy provider (REP) that provides a backup battery to members for outage protection. Base is also one of the o...
What are my options when my Base electricity plan is up for renewal? What happens if I don't renew my plan before it expires?
When your Base electricity plan is up for renewal, you have several options. You can renew your plan for another term at the current or updated rates,...