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Billing and payments
Manage payments and subscriptions.
14 articles
Does Base cancel my service with my old energy provider? If so, does Base cover early cancellation fees?
How and when do I pay my energy bill?
If I’m on a payment plan for my battery, how does that work?
When and how do I pay for the battery installation?
Why do you ask for a $50 refundable deposit?
Where can I find my bills and billing history?
How can I change my payment method?
Can I change my billing date to pay earlier or later?
I received a ‘Base Power Bill Payment Problem’ email – what does this mean?
Sometimes my Base energy bill is negative. What does that mean?
What are utility delivery charges? Why is my average price different than my rate?
Will I pay for battery charging and discharging? What are battery credits?
How do I interpret the meter readings at the bottom of my bill? Why are there two meters listed?
What do the bill statuses on my Base Dashboard mean?