Billing and payments
Manage energy and membership payments
12 articles
How do I get reimbursed for the early termination fee from my current provider? Do I need to cancel service with my current provider?
How and when do I pay my energy bill? Does Base offer auto-pay?
When and how do I pay for the battery installation?
Why do you ask for a $50 refundable deposit?
Where can I find my bills and billing history?
How can I change my payment method?
I received a ‘Base Power Bill Payment Problem’ email – what does this mean?
What does it mean if my energy bill went negative?
What are utility delivery charges? Why is my "all-in" price different than my energy rate?
Will I pay for battery charging and discharging? What are battery credits?
How do I interpret the meter readings at the bottom of my bill? Why are there two meters listed?
What do the bill statuses on my Base Dashboard mean?