Billing and payments
Manage energy and membership payments
12 articles
How do I get reimbursed for the early termination fee from my current provider? Do I need to cancel service with my current provider?
How and when do I pay my energy bill? Does Base offer auto-pay? When will I receive my first electricity bill?
When and how do I pay for the battery installation?
Why do you ask for a $50 refundable deposit?
Where can I find my bills and billing history?
I received a ‘Base Power Bill Payment Problem’ email – what does this mean?
What does it mean if my energy bill went negative?
What are utility delivery charges? Why is my "all-in" price different than my energy rate?
Will I pay for battery charging and discharging? What are battery credits?
How do I interpret the meter readings at the bottom of my bill? Why are there two meters listed?
What do the bill statuses on my Base Dashboard mean?
Why is my energy usage high? How can I reduce my energy usage?