Installation and hardware
System specifications and installation procedure
What do I need to know on the day of installation?
The Base team handles everything on installation day. You just need to be reachable by text in case we need to contact you. We recommend that you be h...
When does Base deliver the installation equipment? Is there anything I should know about the pallet delivery?
Pallet Delivery Timing Base delivers your pallet of installation materials the day before your scheduled installation. Because our logistics routes ...
What are the electrical and spacing requirements for Base equipment?
Submitting home photos allows Base to evaluate whether a home meets the electrical and spacing requirements for our equipment. The Base system is alwa...
What is the temperature range of the battery?
Base batteries operate within ambient temperatures ranging from -10°C to 50°C (14°F to 122°F). Each battery module is equipped with four temperature s...
How do I test my Base battery?
Use this walkthrough to run a quick, safe test of your Base backup system so you know what to expect during a real outage. We highly recommend watchin...
How do I connect my battery to my home WiFi network?
Connecting the Base battery to your home Wi-Fi ensures continuous connectivity for battery monitoring and telemetry data. While the Base battery syste...
What hardware does Base use? Do you have spec sheets for the system?
Base offers a 20-50 kWh capacity battery system with an 11 kW inverter, making it one of the largest home backup systems available. It is built to bac...
What’s the lifespan of the Base battery?
Your Base Battery Agreement is for 10 years. Base retains ownership of the battery for the entire 10 years, which means we warranty and handle any nec...
What does a typical Base system installation look like?
Base offers two battery system configurations ( spec sheets ). Here's an example of a single ground-mounted battery installation: Here's an example o...
Can I add an additional battery later on?
Wondering if you can add a second battery after your initial installation? You can — but it costs more. Adding a battery later requires an additional ...
Will I need HOA approval? Does Base have information I can share with my HOA?
Texas Under Texas law, HOAs in Texas cannot ban Base batteries when installed in your fenced-in yard or patio — but note that installation locations w...
How does the Base system interact with the generator interlock on the main panel?
You cannot power your home with the Base battery and a generator through the main panel at the same time. The interlock ensures only one power source ...
What safety precautions does Base take?
At Base, safety is at the core of everything we do. Our battery system is certified to UL standards - the gold standard for electrical system safety i...
Should I have one battery or two?
Base offers two different battery system configurations. The right configuration depends on your home’s layout, energy needs, and compliance with the ...
What are Base batteries made of?
Base batteries use lithium iron phosphate (LiFePO₄) — a proven, reliable, and safe battery chemistry that's ideal for home energy storage. Why does ...
Why does Base request home photos? What does photo review entail?
To help Base ensure your home meets the electrical and spacing requirements for a backup system installation, after you sign up we will send you a l...
Will I need a soft-start on my A/C? What does that entail?
A soft start is a device that reduces the electrical surge when your A/C compressor turns on. It applies only to air conditioning systems, not heating...
Does Base back up life-critical medical devices?
Backup energy should not be used for life-critical devices and cannot be guaranteed. Base's algorithms are designed to maintain a critical amount of c...
Who owns and operates the battery?
Base owns and operates the battery and is responsible for all regular maintenance, repairs, and service — there is no cost to you for any of this. At ...