Installation and hardware
System specifications and installation procedure
What do I need to know on the day of installation?
The Base team handles everything on installation day. Just be reachable by text in case we need to reach you. We recommend that you be home on the day...
When does Base deliver the installation equipment? Is there anything I should know about the pallet delivery?
Pallet Delivery Timing Base delivers your installation materials the day before your scheduled install. We can't give an exact delivery time — our log...
What are the electrical and spacing requirements for Base equipment?
Submitting home photos allows Base to evaluate whether a home meets the electrical and spacing requirements for our equipment. The Base system is alwa...
What is the temperature range of the battery?
Base batteries operate in ambient temperatures from -10°C to 50°C (14°F to 122°F). Each module has four temperature sensors that monitor it continuou...
How do I test my Base battery?
Use this walkthrough to run a quick, safe test of your Base backup system so you know what to expect during a real outage. Plan a 30-minute window w...
How do I connect my battery to my home WiFi network?
Connecting the Base battery to your home Wi-Fi ensures continuous connectivity for battery monitoring and telemetry data. The battery doesn't need Wi-...
What hardware does Base use? Do you have spec sheets for the system?
Base offers a 25 kWh, 39.2 kWh, and 50 kWh capacity battery system with an 11 kW inverter, making it one of the largest home backup systems available....
What’s the lifespan of the Base battery?
Your Base Battery Agreement for our 39.2 kWh batteries is for 12 years. Base retains ownership of the battery for the entire 12 years, which means we ...
What does a typical Base system installation look like?
Here's an example of a single 39.2 kWh ground-mounted battery installation: Here's an example of a single 25 kWh ground-mounted battery installation...
Will I need HOA approval? Does Base have information I can share with my HOA?
Texas Under Texas law, HOAs cannot ban Base batteries installed in your fenced-in yard or patio. Exact placement depends on your home's layout. If you...
How does the Base system interact with a generator interlock on the main panel?
You cannot power your home with the Base battery and a generator through the main panel at the same time. The interlock ensures only one power source ...
What safety precautions does Base take?
At Base, safety is at the core of everything we do. Our battery system is certified to UL standards - the gold standard for electrical system safety i...
What are Base batteries made of?
Base batteries use lithium iron phosphate (LiFePO₄) — a proven, reliable, and safe battery chemistry that's ideal for home energy storage. Why does ...
Why does Base request home photos? What does photo review entail?
To help Base ensure your home meets the electrical and spacing requirements for a backup system installation, after you sign up we will send you a l...
What is a soft start and do I need one?
A soft start is a small device on your air conditioner that reduces the electrical surge when your compressor kicks on. It only applies to A/C systems...
Does Base back up life-critical medical devices?
Backup energy should not be used for life-critical devices and cannot be guaranteed. Base's algorithms are designed to maintain a critical amount of c...
Who owns and operates the battery?
Base owns and operates the battery. All maintenance, repairs, and service are covered — no cost to you, ever. When the battery reaches end of life, Ba...
What does whole-home backup mean? Can I use my air conditioner during an outage?
Yes. If your A/C unit(s) LRA is less than 160 , your battery will back up your whole home automatically. If your LRA is greater than 160 , you may nee...