All Collections
Agreements, policies & support
Solutions to common problems.
12 articles
Do I enter into any contracts or agreements with Base? What happens if I move or cancel?
Who owns and operates the battery?
Does Base back up life-critical medical devices?
What does the 20% minimum state of charge mean in the Battery Agreement?
What happens if the battery gets damaged or breaks? Do I have to pay?
What information will I be able to see on the member portal? How do I log in?
How can I refer a friend who’s interested in Base? Do you have a referral program?
Where can I see Base’s Electricity Facts Labels (EFLs)?
Can I talk to someone?
Does Base offer buybacks to credit my overproduction? How can I see my solar production, usage, and overproduction?
Can Base integrate with solar panels or generators?
Does Base require Solar?